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Terms and conditions

Credit Card payments are collected by Trekksoft AG acting as an authorised agent of Saas Fee Guides AG. Subsequently, Trekksoft AG will appear as TREKKSOFT TOUR BOOKING on your credit card statement.

The domain where you enter and process your payment is owned and operated by TrekkSoft AG.

Participant
With the registration, the participant declares that he/she fulfils all requirements necessary for the activity. The physical and technical requirements and also the duration of the activity are described on our website and/or in the request quotation. If a participant is not in the required physical condition and as a result incurs additional costs for the activity, then the participant shall be liable for these costs. A minimum age of 18 is specified for participation. On request, younger participants may take part on activities, but need a written declaration of consent from their legal representative. Appropriate equipment in compliance with the CE standard is required for all tours and courses.

 

Insurance
The participants undertake to have an adequate insurance policy at registration. We also recommend taking out cancellation insurance.

 

Cancellation of the activity by the participant
The following cancellation conditions become effective for a cancellation by the participant:
- Cancellations made up to 15 days before the start of the activity: The pre-payment will be paid back after deducting a processing fee of 10%.
- Cancellations made 14 to 3 days before the start of the activity: 30% of the pre-payment will be withhold.
- For cancellations made less than 2 days before the start of the activity, no refund will be made.

The start of the activity for 2-day tours = the evening before the summit day
The start of the activity for day tours = summit day

 

Cancellation of activities by Saas-Fee Guides AG or by the guide
Saas-Fee Guides AG takes the decision about cancelling the activity due to an insufficient number of participants or unfavourable weather conditions. In this case, the tour will be postponed to another day or the participant will receive a voucher valid for 2 years. On the request of the participant, a refund can be asked after a deduction of 10% processing fee.

If activities lasting several days cannot be carried out as planned, Saas-Fee Guides AG or the guide respectively reserves the right to adapt the program to the prevailing conditions.
If an activity has to be broken off due to the participant's inadequate physical condition and technical skills, no refund will be made.
If an activity that has begun has to be broken off unexpectedly due to a sudden change in the weather, the costs will be be fixed according to the length of the tour carried out up to that point.
If unexpectedly, a tour with an overnight stay in a hut cannot be started due to bad weather, the participant reimburses the guide for the ascent to the hut and the overnight stay.

 

Liability
By booking, the participant acknowledges the dangers in the high mountains and also the accompanying risks. Even a qualified guide cannot guarantee absolute safety. His duty is to reduce the risks on tours and courses to a minimum under the given circumstances. The participant acknowledges that a natural residual risk remains for all activities in mountainous terrain.

 

Visual material
Our mountain guides are required to take photos and make videos of the tours and courses. When booking, the participant automatically agrees that these may be used as advertising material and in the social media. If he does not agree, he must notify this in writing before the start of the tour/course, at the latest however, when the photos/videos are being taken/made.

 

Data protection
Saas-Fee Guides AG uses client data for sending newsletters and advertising material. Client data is forwarded to the respective guide.

 

Place of Jurisdiction
Swiss courts shall have exclusive jurisdiction for any disputes. Place of jurisdiction is Saas Fee in the Canton of Valais.